Overview
This Returns Policy applies exclusively to business-to-business (B2B) sales. We are committed to ensuring the quality of our products and will accept returns only under specific conditions outlined below.
Conditions for Returns
Returns are accepted only if the product is deemed faulty or defective upon receipt. A product is considered faulty if it does not function as intended or fails to meet the specifications outlined in the product description at the time of purchase.
Notification Requirements
- You must notify us of any faulty product within 48 hours of receipt.
- Notification must be made in writing via email to our customer service team, including:
- Order number
- Description of the fault
- Supporting evidence (e.g., photos or videos demonstrating the issue)
- Failure to notify us within 48 hours of receipt will result in the return request being denied.
Return Process
- Once your return request is approved, the faulty product must be returned to us within 5 calendar days from the date of receipt.
- Products must be returned in their original packaging, including all accessories, manuals, and documentation provided at the time of purchase.
- You are responsible for arranging and covering the cost of return shipping unless otherwise agreed upon in writing.
- Returns must be shipped to the address provided by our customer service team upon approval of the return request.
Inspection and Resolution
- Upon receipt of the returned product, we will inspect it to confirm the fault.
- If the product is verified as faulty, we will, at our discretion, either:
- Replace the product with an identical or equivalent item, subject to availability, or
- Issue a full refund to the original payment method.
- If the product is found to be non-faulty or the fault is due to misuse, improper handling, or failure to follow provided instructions, the return will be rejected, and the product will be returned to you at your expense.
Exclusions
- Products damaged due to misuse, negligence, or improper installation are not eligible for return.
- Returns will not be accepted for reasons other than a verified fault (e.g., change of mind, incorrect ordering, or compatibility issues not specified in the product description).
- Custom or specially ordered products are non-returnable unless faulty.
Contact Information
For return requests or inquiries, please contact our customer service team at sales@gvlogistics.net or 0115 667 0081.
This policy is effective as of June 20, 2025, and may be updated at our discretion. Please ensure you review the most current version before initiating a return.